Terms of service
ATTENTION! ATTENTION! ATTENTION!
PLEASE VERIFY ALL CONTENTS OF YOUR PACKAGE AS SOON AS YOU RECEIVE THEM AND CONTACT US WITH ANY ISSUES AS SOON AS POSSIBLE.
At this time we are not currently shipping internationally.!!!
Have a question?
Please contact us at wardautoracingparts@gmail.com and we will do our best to help. Email is typically the best way to reach us. We will respond to emails promptly during business hours and other times if available.
Our customer service business hours are Monday-Thursday 7am-5pm Central Time.
If are inquiring about the status of your order, please email us with your order number
Shipping Policy
At this time we are not currently shipping internationally.!!! All orders with mismatched billing and shipping addresses will be cancelled if the following conditions are not met. A seller protected payment method such as PayPal or Shop Pay is used.
All orders that we deem to be potentially fraudulent/risky are subject to cancellation at our discretion. Expedited shipping methods do not guarantee same-day fulfillment, please call or email if the order is time sensitive. Estimated transit times may not be accurate. If you need an item fast choose a shipment method that will work for your timeline. Customers are responsible for paying customs duties on items shipped outside of the United States. Values on international shipments will not be modified to reflect a lower cost.
Product Application
Racing and or performance driving are inherently dangerous activities. Some Modifications will adversely affect the handling characteristics of your vehicle. All products sold by Ward Auto Racing LLC are sold with the intention for racetrack use only. Any other use or application is the responsibility of the purchaser and/or user. Some modifications and installation of certain aftermarket parts may under certain circumstances could void your original dealer warranty. Modifications of your vehicle may create dangerous conditions which could cause serious bodily injury or death. Buyers and users of these products hereby expressly assume all risks associated with any such modifications and use. Ward Auto Racing LLC also strongly recommends that all products be installed by trained professionals only.
Returns
It is ultimately your responsibility to determine that the parts you order are the correct items for your vehicle model and year. We will work with you in any reasonable means to ensure the product fits your vehicle build, it would be near impossible for us to know every vehicle model and if all aftermarket parts will or will not work with them. Unopened new products may be returned if the following conditions are met. You have made contact with us within 7 days of purchase letting us know you no longer need this time at wardautoracingparts@gmail.com- Please include your order number. You MUST contact us within 7 days of receiving items or a return will not be accepted. All returns are subject to a 10-30% Restocking fee. We have to email you back agreeing to the return with a RMA Number and return instructions. Once the item is returned to our location we will inspect the item within 3-5 business days. Once we verify the item is still in new condition and able to be resold we will issue the refund minus any fees or shipping at the time of purchase.
Orders that do not meet all criteria may be considered but will receive a restocking fee of 10-30%.
Returns are not permitted for electronic components, Open boxed, damaged or tested parts.
No credit will be given for shipping fees or any form of payment fees. Items must be in brand new condition, in original packaging, containing all original contents, and have not been installed. If items are not new re-saleable condition, we will contact you for further
options. It's up to us to determine if the items Is returnable.
Warranty
We are unable to warranty parts that have not been installed by our shop. If the manufacturer offers a warranty on an item its your responsibility to contact the manufacturer to initiate that warranty claim.
Shipping Claims
Damaged or lost goods are the sole responsibility of the carrier (USPS, UPS, Fedex, ETC.) Title of merchandise passes from the shipper to the carrier after it leaves our doors, and to the customer delivery. All parts should be thoroughly inspected upon arrival.
Bottom Line
YOU are the reason Ward Auto Racing LLC is in business. Without YOU. We would not be here. Our staff will do what we can to earn your trust, your business, and your referrals. We thank you for choosing us as your go-to for your parts.
We hope you enjoy your new/used products.